Key Responsibilities
- Operational Oversight: Manage daily operations across all departments (Front Office, Housekeeping, F&B) to ensure consistency and efficiency.
- Financial Performance: Develop and manage budgets, control costs, and analyze P&L statements to increase profitability.
- Quality Assurance: Maintain brand standards, compliance with health/safety regulations, and implement best practices across all properties.
- Team Leadership: Mentor, lead, and evaluate performance of General Managers and staff, driving employee engagement.
- Guest Experience: Drive high-quality customer service, monitor feedback, and resolve escalated guest issues.
- Strategic Planning: Collaborate with head office to support corporate objectives and drive company growth.
- Development and maintaining exceptional Food & Beverage standards across all restaurants, bars, lounges, banqueting, and room service operations.
- Ensure Company Compliance with food safety, health, labour, and liquor licensing regulations as well as other business licensing.
Requirements and Qualifications
- Experience: 3–7+ years in senior operations or general management within the hospitality industry.
- Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Skills: Strong financial acumen (budgeting, forecasting), proficiency in PMS (Property Management Systems), strong F&B knowledge, and strong leadership skills.
- Competencies: Excellent communication, problem-solving, attention to detail, and ability to work under pressure.
Additional Requirements
- Ability to travel frequently to different locations.
- Willing to work weekends if and when needed.
- Sound knowledge of local labour legislation and health/safety standards.
- Strong proficiency in MS Office suite.