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MASA SA opportunity

In – House IT Technician – Zoho & MDM (Ballito)

Are you a hands-on IT professional who enjoys solving problems, supporting users and keeping technology running smoothly? An established  company based in Ballito is looking for a technically strong and service-oriented In-House IT Technician to take ownership of day-to-day IT support and infrastructure.⭐ PLEASE NOTE: Practical Zoho administration and MDM experience are MANDATORY. Candidates without hands-on Zoho experience will not be considered

Permanent South Africa - KwaZulu Natal, iLembe - KwaDukuza (Ballito / Stanger) Information Technology / Telecommunications
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 Minimum Requirements

  • Relevant IT / Information Systems / Computer Science / Network Administration / IT Support qualification.
  • 3–5 years’ practical IT Technician / IT Support experience.
  • Hands-on Zoho administration experience – MANDATORY.
  • Practical MDM experience – MANDATORY.
  • Strong hardware and software troubleshooting skills.
  • Microsoft Windows and Microsoft 365/Office experience.
  • Working knowledge of networking, cybersecurity, backups and IT asset management.
  • Strong communication, problem-solving and customer-service skills.
  • Ability to work independently and take ownership of the organisation’s IT environment.

Key Responsibilities

Zoho Systems Administration – Mandatory

  • Provide day-to-day administration and technical support across Zoho platforms, including relevant Zoho One application.
  • Manage user profiles, roles, permissions, access rights, account configurations and employee onboarding/offboarding access.
  • Troubleshoot Zoho user, workflow, application and integration issues; maintain data accuracy and system integrity.
  • Support reports, dashboards, forms, workflows, data imports/exports and system integrations where applicable.
  • Provide user guidance and liaise with Zoho support or external service providers for escalated technical matters

Mobile Device Management (MDM) – Mandatory

  • Administer, enrol, configure and manage all company-issued smartphones, tablets and other supported endpoints through the applicable Zoho/MDM environment.
  • Conduct daily monitoring of managed devices, including online/offline status, compliance, security alerts, operating-system updates, enrolment status and device health.
  • Identify inactive, non-compliant, compromised, lost, stolen or unaccounted-for devices and escalate material risks immediately.
  • Apply approved security policies, password controls, screen-lock requirements, application controls and device restrictions.
  • Deploy and update approved applications remotely; troubleshoot enrolment, synchronisation and access issues.
  • Where authorised, lock, locate, restrict or remotely wipe devices in cases of loss, theft, termination or identified security risk.
  • Maintain accurate MDM and device records, including assigned user, department, IMEI/serial number, status and return/decommissioning details.

Hardware, Software & End-User Support

  • Install, configure, maintain and troubleshoot desktops, laptops, printers, scanners, peripherals and other IT equipment.
  • Diagnose hardware faults, coordinate repairs/replacements and configure new equipment for employees.
  • Install, update and support approved software, Microsoft Windows and Microsoft Office/Microsoft 365 environments.
  • Respond to user support requests; resolve hardware, software, email, access and system-related issues within reasonable turnaround times.
  • Maintain IT support records and escalate complex issues to approved service providers when required.

 Database, Network & Connectivity Support

  • Support company databases and information systems, including user permissions, data access, imports/exports, integrity and backup requirements.
  • Provide first-line LAN, WAN, Wi-Fi and internet support; troubleshoot connectivity and liaise with service providers regarding outages.
  • Assist with routers, switches, wireless access points, VPN/remote access and secure network connectivity for company device

Cybersecurity, Backups & Information Protection

  • Install, configure, maintain, monitor and regularly update approved antivirus and endpoint-protection software across all staff work devices, including desktops, laptops and other supported endpoints; ensure protection remains active, current and compliant.
  • Monitor and report suspicious activity, malware, unauthorised access, security incidents and potential data breaches.
  • Support password security, multi-factor authentication, cybersecurity awareness and phishing-prevention initiatives.
  • Monitor critical backups, verify completion and support data restoration, disaster recovery and business continuity requirements.
  • Maintain confidentiality and support information security and data-protection controls, including applicable POPIA requirements.

IT Asset, Email, Cloud & Vendor Management

  • Maintain an accurate IT asset register covering hardware, software, licences, subscriptions, warranties and assigned users.
  • Track equipment allocation, movement, return, replacement, disposal and secure data wiping during offboarding.
  • Administer and troubleshoot company email, shared mailboxes, cloud storage, file sharing and communication platforms.
  • Liaise with approved IT suppliers and service providers; obtain quotations and monitor outstanding technical matters where required

Management Reporting & Escalation

  • Provide regular IT status reports to Management and the CEO, including MDM/device compliance, IT incidents, asset status, hardware failures, software/licence requirements, connectivity issues, backups and cybersecurity risks.
  • Maintain records of material incidents, corrective actions and recurring technical problems, and recommend permanent improvements.
  • Immediately escalate critical matters, including suspected cyber or data breaches, lost/stolen devices, critical network/system failures, MDM security alerts, backup failures, malware/ransomware and significant Zoho outages.

📍 Ballito, KZN
📍 Candidates from Ballito and surrounding areas will be advantageous.
⏰ Available immediately or at the soonest possible date

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