Minimum Requirements
Qualifications
- Matric (Grade 12).
- Relevant IT qualification (Certificate, Diploma, or Degree) preferred.
- ITIL Foundation Certification will be advantageous.
Experience
- Minimum 3–5 years’ experience in an IT Service Desk or Technical Support environment.
- Experience supporting users remotely and onsite.
- Experience working with ticketing systems and service management tools.
- Strong troubleshooting and problem-solving skills.
Key Responsibilities
- Provide first-line IT support to clients and end users.
- Log, manage, and resolve incidents and service requests within agreed SLA timeframes.
- Escalate unresolved issues to the appropriate support teams.
- Troubleshoot hardware, software, network, and user-related issues.
- Maintain accurate records of incidents, resolutions, and customer interactions.
- Follow incident management and service desk procedures.
- Deliver excellent customer service and maintain strong client relationships.
- Assist with system installations, configurations, and user support where required.
Required Skills
- Strong troubleshooting and analytical skills.
- Excellent communication and customer service skills.
- Good understanding of Microsoft Windows, Microsoft 365, and basic networking concepts.
- Ability to work under pressure and manage multiple support requests.
- Strong attention to detail and problem-solving ability.
- Professional, reliable, and team-oriented.
Key Competencies
- Customer-focused approach.
- Strong interpersonal skills.
- Ability to work independently and within a team.
- Good time management and organisational skills.
- Adaptable and eager to learn new technologies.
Salary:
Market related