Customer Service Controller (CSD Controller) – Logistics

Requirements

• Proven experience in the logistics/freight forwarding industry (critical)
• Strong knowledge of imports, exports, and container handling
• Hands-on experience with the Navis system and port operations
• Ability to work under pressure and handle long working hours
• Strong communication and client relationship skills
• Ability to multitask and manage multiple shipments simultaneously
• Team player with a proactive and energetic attitude
• High attention to detail and strong organizational skills
• Experience in this field is critical

Key Responsibilities:

• Communicate with existing clients daily to secure new shipments and deliveries
• Provide continuous updates on shipment progress, delays, and delivery status
• Maintain strong client relationships through proactive service and feedback
• Plan daily shipments and deliveries in line with company procedures
• Coordinate container movements for imports and exports
• Ensure all planning is executed accurately and timeously
• Work closely with operations, transporters, and port authorities
• Handle import and export processes from start to finish
• Manage container tracking and movement through the port
• Liaise with shipping lines, depots, and terminals
• Ensure compliance with port and customs requirements
• Experience working with Navis system and port-related systems is essential
• Track containers through port systems and ensure updates are accurate
• Resolve operational issues related to port delays or releases
• Compile and submit daily sales and operations reports to management
• Close off files and complete delivery/job documentation accurately
• Maintain proper record-keeping of all shipments and client interactions
• Follow up on all deliveries to ensure successful completion
• Resolve delays, discrepancies, and operational challenges quickly
• Escalate issues where necessary and ensure corrective action

How to apply:

1. Follow the link to our jobseeker’s page – https://measuredability.com/jobs/
2. Search for the job title.
3. Click Apply to submit your CV.