The Pest Control Officer is responsible for delivering professional pest management services to clients in accordance with company Standard Operating Procedures (SOPs), Integrated Pest Management (IPM) principles, HACCP requirements, and all applicable health and safety legislation. The incumbent is responsible for ensuring quality service delivery, maintaining accurate service records, supervising Pest Control Assistants and Interns, and providing exceptional customer service while protecting company assets.

Minimum Requirements

Education & Qualifications

• Grade 12 (Matric)
• Valid Pest Control Operator (PCO) Certificate
• Valid South African Driver’s Licence

Experience

• Minimum of 2 years’ experience in the pest control industry
• Experience servicing commercial, industrial and food manufacturing environments will be advantageous
• Knowledge of Integrated Pest Management (IPM) and HACCP standards
• Experience using electronic Pest Management Systems or mobile service applications is advantageous

Key Responsibilities

1. Service Delivery

• Deliver professional, high-quality pest control services at all allocated client sites.
• Complete all scheduled services within agreed timeframes.
• Perform inspections, treatments and monitoring in accordance with company SOPs.
• Identify pest activity, potential risks and preventative measures.
• Ensure all service information is accurately captured and uploaded onto the Pest Management System.
• Maintain high standards of workmanship and professionalism during every client interaction.

2. Documentation & Reporting

• Complete daily treatment reports accurately and timeously.
• Ensure Integrated Pest Management (IPM) files remain updated after every service.
• Obtain client signatures upon completion of each service.
• Record all housekeeping and proofing recommendations.
• Document any missing, damaged or broken pest control units.
• Submit all required reports and documentation according to company procedures.

3. Supervision & Training

• Supervise Pest Control Assistants and Interns during daily operations.
• Provide on-the-job coaching and training in accordance with company SOPs.
• Ensure assistants perform duties safely and efficiently.
• Monitor compliance with client-specific requirements and HACCP standards.
• Promote teamwork, accountability and continuous improvement.

4. Company Assets Management

• Ensure company vehicles are clean, roadworthy and properly maintained.
• Take responsibility for all company equipment and tools.
• Report damaged or faulty equipment immediately.
• Notify management of vehicle defects, servicing requirements or repairs.
• Ensure all equipment is stored and maintained correctly.

5. Health & Safety Compliance

• Comply with all Occupational Health and Safety requirements.
• Apply pesticides safely and responsibly in accordance with legislation.
• Wear and maintain all required Personal Protective Equipment (PPE).
• Follow company safety procedures at all times.
• Report incidents, hazards or near misses immediately.

6. Customer Service

• Build and maintain professional relationships with clients.
• Deliver exceptional customer service during every interaction.
• Respond professionally to customer enquiries and concerns.
• Provide practical recommendations to improve pest prevention.
• Represent the company professionally at all times.

7. General Responsibilities

• Perform any other reasonable duties as requested by management.
• Maintain confidentiality regarding client information.
• Ensure compliance with company policies and procedures.
• Continuously improve technical knowledge and industry best practices.

Key Competencies

• Strong customer service orientation
• Excellent communication skills
• Good problem-solving and analytical ability
• Attention to detail
• Time management and organisational skills
• Ability to work independently with minimal supervision
• Leadership and supervisory ability
• Accountability and ownership
• Professional presentation
• Adaptability and flexibility
• Integrity and reliability

Technical Knowledge

• Pest Control legislation and industry standards
• Integrated Pest Management (IPM)
• HACCP principles
• Safe handling and application of pesticides
• Pest identification and treatment methods
• Electronic reporting systems
• Occupational Health and Safety legislation

Behavioural Competencies

The successful candidate will demonstrate:

• A strong sense of ownership and accountability.
• Initiative and a proactive approach to work.
• The ability to think outside the box and solve problems effectively.
• A commitment to delivering exceptional customer service.
• Professionalism, honesty and integrity.
• A positive attitude and willingness to learn.
• The ability to work well under pressure while maintaining high-quality standards.

Working Conditions

• Extensive travel to client sites.
• Outdoor and indoor work environments.
• Exposure to chemicals and pest control products.
• Physical work including lifting, climbing, bending and prolonged standing.
• Occasional overtime and after-hours work as operationally required.

Success Measures (KPIs)

• On-time completion of scheduled services.
• Quality of pest control treatments performed.
• Accuracy and completeness of service documentation.
• Customer satisfaction and retention.
• Compliance with SOPs, IPM and HACCP standards.
• Health and Safety compliance.
• Effective supervision and development of assistants and interns.
• Proper maintenance of company vehicles and equipment.
• Accurate reporting through the Pest Management System.