Admin / Debriefers Clerks

Minimum Requirements

• Grade 12 / Matric.
• 2–3 years’ administration or debriefing experience.
• FMCG, warehousing, distribution, or logistics experience is essential.
• Previous experience working with delivery drivers and PODs.
• Computer literate, particularly Microsoft Excel and Word.
• Experience with an ERP, WMS, TMS, or distribution management system will be advantageous.
• Experience working in a high-volume FMCG environment will be highly advantageous.
• Demonstrated drive for results
• Capture daily delivery and route information accurately.
• Process and reconcile delivery documentation.
• Monitor outstanding PODs and follow up on missing documentation.
• Capture customer returns and rejected stock.
• Assist with stock movement and delivery reconciliations.
• Maintain accurate records of deliveries, returns, shortages and damages.
• Assist with daily dispatch and distribution administration.
• Prepare daily operational reports for management.
• Capture information accurately onto the company’s computer system.
• Maintain spreadsheets and operational databases.
• File PODs, delivery notes, invoices, and other operational documentation.
• Ensure documents are easily accessible for audits and investigations.
• Maintain accurate records of driver and vehicle activities.
• Good communication skills – Verbal
• Ability to work in a pressurised environment

Key Responsibilities

• Debrief drivers when they return from daily deliveries.
• Receive and check delivery documentation, trip sheets and PODs.
• Verify that all PODs are correctly completed, signed and dated.
• Check returned stock, crates, pallets, products and delivery documentation where applicable.
• Record shortages, damages, returns, rejected deliveries and customer discrepancies.
• Investigate and escalate discrepancies to the relevant supervisor or manager.
• Ensure all drivers complete the required debriefing process before signing off.
• Capture information accurately onto the company’s computer system.
• Maintain spreadsheets and operational databases.
• File PODs, delivery notes, invoices, and other operational documentation.
• Ensure documents are easily accessible for audits and investigations.
• Maintain accurate records of driver and vehicle activities.
• Communicate with drivers, warehouse staff, dispatch personnel, and supervisors.
• Liaise with customers or internal departments regarding delivery discrepancies where required.
• Escalate urgent delivery, stock, or documentation issues promptly.