Cartage Controller

Minimum Requirements

• Grade 12 / Matric.
• Diploma or certificate in Logistics, Transport Management, Supply Chain, or a related field would be advantageous.
• 2–3 years' experience in a transport, logistics, fleet, or dispatch environment.
• Experience in a similar Cartage Controller, Transport Controller, Fleet Controller, or Logistics Controller position.
• Good knowledge of transport and delivery processes.
• Computer literate, particularly Microsoft Excel and Outlook.
• Experience with transport management, fleet tracking, or ERP systems would be advantageous.
• A valid driver's licence would be advantageous.

Key Responsibilities

• Coordinate daily cartage, deliveries, and collections according to operational requirements.
• Schedule and allocate vehicles and drivers to planned loads and routes.
• Monitor vehicle movements and ensure deliveries are completed within agreed timeframes.
• Communicate with drivers, customers, warehouse staff, transporters, and management regarding delivery requirements.
• Track vehicles and provide regular updates on delivery progress.
• Manage delays, breakdowns, route changes, and other transport-related issues.
• Ensure that all delivery and collection documentation is completed accurately.
• Verify trip sheets, delivery notes, proof of delivery (PODs), and related transport documentation.
• Capture and maintain accurate transport and delivery records.
• Follow up on outstanding PODs and ensure that documentation is returned timeously.
• Liaise with customers regarding delivery times, changes, delays, and special requirements.
• Assist with resolving customer queries and delivery discrepancies.
• Monitor driver performance and adherence to scheduled routes and delivery times.
• Ensure compliance with company transport procedures, health and safety requirements, and relevant legislation.
• Assist with monitoring vehicle utilisation and transport costs.
• Escalate operational problems to the Transport or Logistics Manager.
• Prepare daily and/or weekly transport reports when required.
• Maintain accurate records of loads, trips, vehicle movements, and delivery status.
• Assist with planning and coordinating urgent or priority deliveries.
• Ensure effective communication between the transport department and other operational departments.