About the Role
Location:
Western Cape, South Africa. The successful candidate should ideally be based in Cape Town and will oversee stores across the Western Cape. Extensive travel between stores is required, with regular store visits.
Requirements:
- Matric certificate is essential.
- Minimum of 3–5 years' experience as an Area Manager or in a similar multi-store retail management role.
- Clothing retail experience is essential.
- Proven experience managing multiple retail stores and driving sales performance across a regional portfolio.
- Strong understanding of retail operations, sales targets, budgeting, profitability and cost control.
- Experience in stock management, inventory control, shrinkage prevention and loss prevention.
- Proven staff management experience, including performance management, employee development and industrial relations.
- Strong business acumen and the ability to analyse store performance and implement improvement strategies.
- Excellent verbal and written communication skills.
- Strong organisational skills, attention to detail and the ability to work under pressure.
- Self-motivated, proactive and able to take initiative.
- Proficient in Microsoft Office.
- Valid, unendorsed Code 8 driver's licence.
- Willingness to travel extensively, work extended hours and assist over weekends when required.
- A qualification in retail operations or a related field will be advantageous.
Key Responsibilities:
Multi-Store Retail Operations and Sales
- Oversee the daily operations and performance of the allocated retail store portfolio across the Western Cape.
- Drive sales growth and ensure stores achieve and exceed sales targets.
- Monitor daily sales figures, store performance and key operational indicators, implementing corrective action where necessary.
- Ensure company strategies, marketing campaigns and promotional activities are effectively implemented across all stores.
- Monitor competitor activity, pricing, products and promotions, providing feedback and recommendations to the buying and marketing teams.
- Identify opportunities to improve store performance, operational efficiency and profitability.
Staff Management and Development
- Manage, coach and develop store managers and retail teams to achieve business objectives.
- Monitor staff performance, productivity and development across the store portfolio.
- Manage staffing requirements and ensure appropriate recruitment and placement of employees in line with company procedures.
- Monitor store wage budgets and ensure staffing costs remain aligned with sales performance.
- Work closely with HR on industrial relations matters, disciplinary processes and related employee issues.
- Ensure store managers comply with company policies, procedures and standard operating procedures.
Stock Control, Risk and Loss Prevention
- Monitor stock levels, stock movement and inventory accuracy across all stores.
- Identify and address negative stock on hand, stock discrepancies and potential stock losses.
- Investigate high shrinkage levels and implement preventative measures in accordance with company policies.
- Ensure stores are adequately prepared for stocktakes and that stocktaking procedures are followed.
- Monitor security procedures and the performance of security personnel, escalating risks where necessary.
- Ensure inter-branch transfers are managed effectively to optimise stock availability and sales opportunities.
Asset Management and Cost Control
- Monitor controllable expenses and implement measures to improve store profitability.
- Ensure store fixtures, fittings and assets are maintained and accounted for.
- Maintain consistent standards of housekeeping, merchandising and store presentation across the portfolio.
- Ensure stock receiving, capturing and inventory management procedures are followed correctly.
Customer Service and Store Standards
- Ensure consistently high standards of customer service across all stores.
- Coach and guide store teams in customer service and complaint resolution.
- Address customer concerns where necessary and promote a positive shopping experience.
- Conduct regular store visits to assess operational compliance, merchandising, housekeeping and overall performance.