The successful candidate will be responsible for generating and securing new business through telesales, cold calling, networking, referrals, canvassing, and face-to-face business development. The role will focus on growing the client base, building and maintaining strong, long-term client relationships, understanding clients’ staffing requirements, and presenting tailored workforce solutions to support their operational needs, including seasonal peaks and workforce fluctuations.
Key Responsibilities
Business Development & New Business
- Identify and target prospective clients within the allocated territory.
- Generate new business through telesales, cold calling, canvassing, networking, referrals, and face-to-face sales.
- Research prospective clients and identify key decision-makers.
- Build and maintain a strong pipeline of qualified prospects.
- Arrange and conduct client meetings, presentations, and site visits.
- Develop a thorough understanding of prospective clients’ operations, workforce requirements, and business challenges.
- Present tailored staffing and workforce solutions aligned with client requirements.
- Prepare proposals, quotations, and business solutions.
- Follow up consistently on proposals, leads, and opportunities.
- Negotiate commercial terms within company-approved parameters.
- Convert prospects into signed clients and successfully onboard new accounts.
- Remain informed about industry developments, market trends, and competitor activity.
Key Account Management
- Act as the primary point of contact for allocated clients.
- Build and maintain strong, professional, long-term client relationships.
- Conduct regular client visits to maintain relationships and identify new or changing staffing requirements.
- Ensure client sites are managed in accordance with service level agreements, company procedures, and legislative requirements.
- Identify opportunities to grow existing accounts and provide additional workforce solutions.
- Address and resolve client queries and concerns efficiently and professionally.
- Support the smooth onboarding and implementation of new client accounts.
- Maintain regular communication with clients to ensure service delivery and customer satisfaction.
- Ensure adherence to company policies, procedures, and applicable legislation.
Minimum Requirements
- National Senior Certificate (Grade 12).
- Valid driver’s licence.
- Own reliable vehicle.
- Minimum 3 years’ proven experience in sales, business development, or key account management.
- Proven track record of generating leads and converting prospects into sustainable business relationships.
- Strong cold-calling, prospecting, networking, and business development skills.
- Excellent communication, negotiation, presentation, and interpersonal skills.
- Strong ability to build and maintain long-term client relationships.
- Ability to influence and engage stakeholders at various levels.
- Target-driven, proactive, resilient, and results-oriented approach.
- Ability to work independently while contributing effectively to a team.
Advantageous
- Previous experience within the Temporary Employment Services (TES), recruitment, staffing, or outsourcing industry.
- Existing business network or client base within the allocated territory.
- Experience selling workforce solutions to medium-to-large organisations.
Key Competencies
- New Business Development
- Cold Calling & Lead Generation
- Sales & Negotiation
- Key Account Management
- Client Relationship Management
- Networking & Prospecting
- Presentation Skills
- Pipeline Management
- Commercial Awareness
- Problem Solving
- Target Orientation
- Professional Communication