About the Role
KEY RESPONSIBILITIES
- Build and maintain strong relationships with franchisees.
- Conduct regular franchise/store visits and operational audits.
- Ensure compliance with SOPs, brand standards and operational requirements.
- Monitor store performance and identify areas for improvement.
- Provide guidance, coaching and training to franchisees and staff.
- Assist with corrective actions and follow up on agreed improvement plans.
- Support new franchise store openings from pre-opening through implementation and post-opening support.
- Identify potential new franchise opportunities and support the franchise sales pipeline.
- Drive business growth, product penetration and franchisee buy-in.
- Monitor customer service, brand and corporate identity standards.
- Prepare reports and provide feedback on franchise performance and market opportunities.
- Support continuous improvement and network expansion initiatives.
MINIMUM REQUIREMENTS
- Diploma or equivalent in Business Administration, Retail Management, Sales, Marketing, Operations Management or a related field preferred.
- Minimum 5 years’ experience in retail, franchising, sales, operations or business development.
- Franchise or franchisee experience will be highly advantageous.
- Multi-site retail experience preferred.
- Experience with store openings and operational implementation.
- Proven experience in sales and business development.
- Experience in training, coaching and operational auditing.
- Automotive, battery or FMCG experience will be advantageous.
- Valid driver’s licence and willingness to travel extensively.
KEY COMPETENCIES
- Strong relationship management and communication skills.
- Business and commercial acumen.
- Leadership and influencing ability.
- Coaching and development skills.
- Strong problem-solving and decision-making abilities.
- Excellent organisational and administrative skills.
- Results-driven and self-motivated.
- Entrepreneurial and customer-focused.
- Professional, confident and solution-oriented.
- Comfortable working with business owners and frontline staff.
KEY PERFORMANCE AREAS
- Franchisee relationship management and business support.
- Operational excellence and compliance.
- Store audits and corrective action.
- Franchisee and staff training and development.
- Successful new store openings.
- Franchise sales and network growth.
- Franchisee buy-in and product penetration.
- Brand and customer experience compliance.
- Reporting and continuous improvement.
SALARY
Market Related + Company Vehicle + Fuel
Extensive travelling is required for this position.