About the Role
Key Responsibilities
Client Account Management & Relationship Building
- Assist with the day-to-day management of allocated client accounts.
- Develop and maintain professional relationships with existing clients.
- Understand client requirements and ensure these are communicated effectively to internal departments.
- Act as a liaison between clients, recruitment and operational teams to ensure client needs are met.
- Handle client queries, follow up on outstanding matters and ensure timely resolutions.
- Monitor service delivery and identify areas where client expectations and service standards can be improved.
- Conduct regular client follow-ups, meetings and account reviews to maintain strong working relationships.
- Assist with preparing client reports, account updates and presentations.
- Keep client information, records and account documentation accurate and up to date.
- Identify opportunities to improve service delivery and strengthen existing client relationships.
Sales & Account Growth
- Identify opportunities to grow existing client accounts and generate additional revenue.
- Promote the company's Temporary Employment Services (TES), recruitment, labour outsourcing and workforce management solutions.
- Identify opportunities for cross-selling and up-selling additional services to existing clients.
- Develop an understanding of clients' workforce challenges and recommend suitable staffing and recruitment solutions.
- Assist with preparing quotations, proposals and client presentations.
- Follow up on potential business opportunities within existing accounts.
- Support the achievement of agreed sales and revenue targets.
- Build commercial awareness and identify opportunities to increase the value of client accounts.
- Assist with identifying additional client requirements and opportunities to expand the company's service offering.
Minimum Requirements
- Matric (Grade 12).
- A qualification in Business Management, Marketing, Public Relations or a related field would be advantageous.
- Minimum 2 years Previous exposure to customer service, administration, client services or account coordination would be beneficial.
- Strong verbal and written communication skills.
- Good computer literacy, particularly Microsoft excel.
- Excellent organisational and administrative abilities.
- A willingness to learn and develop within the account management environment.
Personal Attributes
- Professional and confident when interacting with clients.
- Strong relationship-building and interpersonal skills.
- Customer-focused with a service-oriented approach.
- Excellent attention to detail.
- Able to manage multiple tasks and prioritise responsibilities.
- A problem-solver who takes initiative.
- Reliable, approachable and eager to learn.
The Ideal Candidate
We are looking for someone who enjoys looking after clients, takes pride in delivering excellent service and understands the importance of maintaining strong business relationships.
Whether you are a recent graduate or have some experience in customer service, administration or client coordination, we encourage you to apply.
Previous experience in the TES or outsourcing industry is not essential. We are looking for potential, the right attitude and someone who is eager to grow with us.
MASA is committed to employment equity and promoting an inclusive workplace. We welcome applications from all suitably qualified candidates, including persons with disabilities. Reasonable accommodation will be provided, where required, to enable successful candidates to perform the essential requirements of the role.