About the Role
Minimum Requirements
- Grade 12 / Matric.
- 1–2 years' experience in logistics, transport, warehousing, administration or a similar environment.
- Previous experience working with drivers will be advantageous.
- Some exposure to container transport or depot operations is preferred.
- Basic understanding of Durban logistics/port operations would be advantageous.
- Computer literate.
- Basic to intermediate MS Excel and MS Outlook skills.
- Good communication skills.
- Strong attention to detail.
- Knowledge of MS Packages
Key Responsibilities
- Assist with the daily allocation and coordination of drivers.
- Communicate trip instructions to drivers.
- Monitor driver attendance and availability.
- Record driver working hours and trip times.
- Follow up with drivers regarding collection and delivery progress.
- Escalate delays or problems to the Senior Controller/Operations Manager.
- Assist with coordinating container collections and deliveries.
- Track the movement of containers between terminals, depots and customers.
- Follow up on outstanding collections and deliveries.
- Capture container and trip information accurately.
- Assist with resolving basic operational issues
- Basic understanding of the Durban Container Terminal/Port environment.
- Assist with coordinating port-related collections and deliveries.
- Monitor driver progress and communicate delays.
- Learn and understand terminal and depot procedures
- Communicate with depots regarding container availability and movements.
- Assist with confirming collection and delivery arrangements.
- Record depot-related information and discrepancies.
- Escalate any problems to the relevant senior staff member.
- Provide customers with basic updates regarding deliveries and collections.
- Communicate expected arrival times.
- Notify customers of delays after receiving confirmation from the operations team.
- Respond professionally to customer queries.
- Assist with maintaining driver and vehicle documentation.
- Check that required documents are available and valid.
- Maintain accurate operational records.
- Assist with filing and updating compliance information.
- Assist with daily operational reports.
- Capture trip information and driver times.
- Update Excel spreadsheets.
- Provide accurate information to management.