About the Role
Location
Kwa Zulu Natal
Requirements
- Matric (Grade 12) certificate (essential).
- Minimum of 3 years' experience in medical debtors collections patient-liable collections, or a credit control environment
- Experience within the medical billing industry will be advantageous
- Proficient in Microsoft Office Suite, particularly Excel, Word, and Ms Outlook
Responsibilities
Patient Account Management
- Manage and maintain allocated patient-liable debtor books
- Review and monitor age analyses to identify overdue accounts
- Follow up on outstanding patient accounts via telephone, email, SMS, and other approved communication channels
- Ensure all collection activities are conducted professionally and in accordance with company policies and procedures
- Maintain accurate and detailed notes of all patient interactions and collection activities
Collections and Debt Recovery
- Negotiate payment arrangements with patients where appropriate
- Follow up on payment promises and ensure agreed payment plans are adhered to
- Escalate unresolved accounts in accordance with company procedures
- Assist with the preparation and submission of accounts for legal collection where required
- Achieve collection targets and contribute to reducing debtor days
Reporting and Administration
- Maintain accurate debtor records and collection documentation
- Generate and update collection reports as required
- Assist with month-end reporting and debtor reconciliations
- Ensure compliance with internal reporting requirements and deadlines
Customer Service
- Deliver professional, courteous, and empathetic service to patients
- Maintain confidentiality of patient and practice information at all times
- Build and maintain positive working relationships with medical practices and patients
- Strong understanding of medical aid processes, patient liability, and healthcare billing principles
- Strong negotiation and conflict-resolution abilities