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PermanentPE001740

Service Desk Consultant (L1) x 2

Sunninghill, Gauteng

Information Technology / Telecommunications

About the Role

Minimum Requirements

Qualifications

  • Matric (Grade 12).
  • Relevant IT qualification (Certificate, Diploma, or Degree) will be advantageous.
  • ITIL Foundation Certification will be advantageous.

Experience

  • 3–5 years’ experience in an IT Service Desk or Technical Support environment.
  • Experience providing first-line technical support remotely and onsite.
  • Experience working with ticketing systems and service management tools.
  • Strong troubleshooting and problem-solving skills.

Key Responsibilities

  • Provide Level 1 technical support to clients and end users.
  • Log, manage, and resolve incidents and service requests within agreed Service Level Agreement (SLA) timeframes.
  • Troubleshoot hardware, software, Microsoft Windows, Microsoft 365, and basic network-related issues.
  • Escalate unresolved issues to the appropriate support teams.
  • Maintain accurate records of incidents, resolutions, and customer interactions.
  • Follow service desk procedures and incident management processes.
  • Assist with system installations, configurations, and user support where required.
  • Deliver professional customer service and maintain positive client relationships.

Salary

Market-related.

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