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PermanentPE001753

L1 IT Support Engineer / Technician

JHB - East Rand, Gauteng

Information Technology / Telecommunications

About the Role

Minimum Requirements

  • Matric (Grade 12).
  • IT qualification or relevant IT certifications will be advantageous.
  • 3–5 years’ experience in IT support or a technical support environment.
  • Basic knowledge of computer hardware, software, operating systems, and networking.
  • Experience with desktop support and troubleshooting.
  • Good communication and customer service skills.
  • Strong problem-solving abilities.
  • Must have own reliable transport.
  • Must be willing to work onsite in Alberton.

Key Responsibilities

  • Provide first-line IT support to end users.
  • Troubleshoot hardware, software, desktop, laptop, printer, and connectivity issues.
  • Assist users with IT-related queries and technical problems.
  • Install, configure, and maintain IT equipment and software.
  • Log and update incidents using a ticketing system.
  • Resolve technical issues within the scope of L1 support.
  • Escalate complex issues to the relevant support team.
  • Maintain accurate records of support requests and resolutions.
  • Deliver professional and efficient customer service.

Skills and Competencies

  • Strong technical troubleshooting skills.
  • Excellent communication and interpersonal skills.
  • Customer-focused approach.
  • Good time management and organisational skills.
  • Ability to work independently and within a team.

Salary
Market related

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