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PermanentJHB003235

Service Advisor

JHB - East Rand, Gauteng

Motor

About the Role

Key requirement 

  • Matric essential
  • Technical background or experience in the motor industry
  • Minimum of 2-3 years experience in a similar service advisor role
  • Own reliable vehicle and valid driver's license
  • Experience working on Evolve or an automotive CRM  system

Key responsibility

  • Customer service
  • Open and manage job cards accurately in line with workshop procedures
  • Monitor progress throughout the day to ensure customers are always informed about their vehicle
  • Obtain customer authorization for work and cost estimates before proceeding
  • Liaise with the parts suppliers to ensure parts are ordered and received timeously
  • Prepare quotes and invoices and ensure accurate costings for labor, parts and consumables
  • Work closely with the workshop foreman to stay informed about what is happening
  • Ensure all completed vehicles are quality-checked before handover, service books to be stamped and service light must be off
  • Ensure a quote to booking conversion rate of 50%-80% is met
  • Ensure all work is performed in line with company procedures, MIBCO and OHSA requirements
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