About the Role
Job Purpose:
To generate sales and grow the client base through proactive outbound calling, relationship building, and excellent customer service. The Telesales Consultant will play a key role in driving revenue by engaging with both new and existing clients in the food services and hospitality sector.
Key Responsibilities:
- Conduct high-volume outbound calls to prospective and existing clients
- Generate new business through cold calling and lead follow-ups
- Maintain and grow relationships with existing customers
- Identify customer needs and recommend suitable products/services
- Achieve and exceed daily, weekly, and monthly sales targets
- Process orders accurately and efficiently
- Handle customer queries, objections, and complaints professionally
- Follow up on quotes, leads, and previous interactions to close sales
- Maintain an up-to-date CRM system with accurate client information
- Upsell and cross-sell products to maximize revenue opportunities
- Stay informed about product offerings, promotions, and industry trends
Minimum Requirements:
- Matric (Grade 12) – essential
- Relevant tertiary qualification – advantageous
- Proven telesales / internal sales / call centre experience – essential
- Experience in food services, FMCG, or hospitality sales – advantageous
- Strong computer literacy (MS Office, CRM systems)
- Ability to work in a target-driven environment
Key Competencies & Skills:
- Strong telesales and closing skills
- Excellent verbal communication and telephone etiquette
- Persuasive and confident negotiation ability
- Resilience and ability to handle rejection
- High level of energy and enthusiasm
- Strong listening and needs-analysis skills
- Customer-focused with a service-driven approach
- Good administrative and organisational skills
- Ability to multitask and manage a high call volume
- Attention to detail and accuracy in order processing
- Problem-solving mindset
Behavioral Attributes:
- Self-motivated and target-driven
- Positive, proactive attitude
- Persistent and determined to achieve results
- Professional and well-spoken
- Team player with a willingness to learn and grow
- Ability to remain calm under pressure
- Adaptable and quick to learn new systems/products
What Success Looks Like:
- Consistent achievement of sales targets and KPIs
- High call conversion rates
- Strong customer retention and repeat business
- Accurate and efficient order processing
- Positive client feedback and service excellence