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Check out Measuredability’s General Articles Section

Best Understanding of Human Capital Management in Staffing

Understanding Human Capital Management in Staffing

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Labour Staffing Best-Practices for Construction Companies

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5 Tips for Recruitment During a Recession

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Guide to Improving Truck Route Planning

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Exploring On-Demand Pay for Your Business

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Home Care Nursing: Tips and Best Practices

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The Importance of Safe Nurse Staffing for Health Facilities

The Importance of Safe Nurse Staffing for Health Facilities

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Payroll for Startup Companies: 5 Common Challenges and Their Solutions

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Strategies for Managing Night Shift Nurses

Strategies for Managing Night Shift Nurses

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The 24/7 nature of health care means the need for night shift nurses will never wane, and many nurses find the evening shift to be an appealing, stable option. For managers, the challenge lies in effectively managing your night shift nursing staff, even with limited interaction.

In this article, we will uncover nurse self-management strategies and how managers can support nurses and optimise their shifts for the better. 

So, what constitutes a night shift? 

Although the length and times of a shift may vary by employer, most night shifts last between eight and 12 hours and fall between 7 p.m. and 7 a.m. However, the unpredictable nature of nursing can sometimes cause scheduled shift times and lengths to fluctuate. Additionally, some nurses choose to rotate between overnight and daytime shifts. 

Before we can highlight the challenges and suggestions to improve the night shift team, let’s understand what working the night shift entails and what your staff need to do to maintain a good work-life balance.

The Challenges of Working Night Shift 

Though there are several benefits, there are some drawbacks to the night shift – it’s not for everyone.

Working at night opposes the body’s natural circadian rhythms. As a result, some night shift nurses have difficulty achieving consistent, sufficient, and satisfying sleep. Even if there is substantial time to sleep during the day, the body often finds it difficult to fall asleep during hours when the sun is out. Plus, obligations during the day, such as childcare or appointments during business hours, can keep night shift nurses from getting adequate rest during their hours off. 

If you don’t get good rest while working the night shift, you may encounter adverse effects, many of which can make your role as a nurse more difficult. According to the Sleep Foundation, a lack of adequate rest can lead to:

  • Slow thinking. Slow thinking can affect your ability to do your job properly, and quick thinking can mean the difference between life and death in some health care situations.
  • Reduced attention span. The inability to focus can make simple tasks harder to complete, leading to added stress during a shift.
  • Irritability, stress, and anxiety. If left unchecked, these mood changes can lead to long-term physical and emotional issues.
  • Worsened memory. A memory decline can jeopardize the safety of patients and professional success.
  • Poor decision-making. Fast decision-making is a pivotal skill in nursing. Preserving your ability to synthesize information quickly to make a potentially life-saving call is critical.

Chronic sleep deprivation can lead to cardiovascular disease, hormonal abnormalities, and mental health disorders, among other issues. Other reported disadvantages that arise from working night shifts include insomnia, increased risk of dangerous driving due to drowsiness, and a strain on familial relationships.

Despite these risks and challenges, many nurses prefer the night shift because it helps them maintain flexibility in their personal lives while positively impacting their patients’ well-being. Ultimately, working a night shift can be a rewarding experience for many nurses when managed correctly.

Tips for Night Shift Nursing

Ensuring that you have the support and self-care techniques to handle night shift nursing is key to thriving during the night shift. Follow these tips to keep yourself in peak shape while working the night shift:

  • Create a schedule and stick to it, planning activities that support healthy sleep habits.
  • Find ways to relieve stress to ensure that you get the best quality sleep possible.
  • Exercise often. Even just a walk can help your ability to sleep and decrease your stress levels.
  • Continue to pursue social activity and do things that bring you joy.
  • Maintain a positive outlook and take advantage of the benefits of working the night shift.

To thrive as a night shift nurse, it’s vital to plan and ensure restful sleep. Now that we have covered what the night shift entails for nurses, let’s take a look at the challenges and tips to manage your night shift staff effectively.

The Do’s and Don’ts for Managing Your Night Shift Staff

As a nursing manager or unit manager, you should strike a balance between being supportive and visible to your staff whilst maintaining good communication between both shifts to keep unit morale up and well. The last thing you want is your night staff feeling isolated and disengaged. 

If left unchecked you could end up with very different cultures between the same unit and potentially differences in practice.  At worst, it can lead to conflict between shifts that destroy unit morale.

The following are some dos and don’ts to consider in leading the night shift:

Do

  1. Keep in regular contact with the administrative supervisors who work nights to obtain their perspective on the functioning of your unit on that tour.  Ask them to contact you if they see problems that you need to be aware of.
  2. Schedule yourself to work all or part of the night shift quarterly.  Let the staff know you will be working and are there to listen to their concerns.
  3. Establish some protocols for what type of situations occur on nights that you want to be immediately notified about.
  4. Demonstrate gratitude for nurses who work the night shift and recognize the inconvenience and sacrifices they make in their personal lives.
  5. Monitor how staffing is done to cover night shifts to ensure that staff can get adequate rest between tours.
  6. Arrange periodic huddles with your night tour staff to communicate policy and practice changes and/or establish a unified communication group.
  7. Maintain ongoing contact with the night charge nurses for their input into unit decisions.
  8. Evaluate on an ongoing basis the workload on nights relative to admissions, discharges, transfers and workload.
  9. Ensure that you have night shift nurses who can serve as strong and positive preceptors for new graduates placed on the shift.
  10. Be proactive in managing any conflict that you observe between the shifts.
  11. Encourage healthy habits and be an advocate for night shifts in having access to cafeteria food and other amenities.

Don’t

  1. Assume that the workload on nights is easier.
  2. Ignore signs of extreme staff fatigue or sleep deprivation and whether it is safe for a staff member to drive home.
  3. Change policies or practices on the unit without input from the night shift.
  4. Let practices like bedside rounding be discarded on the night shift.
  5. Listen to gossip from your day shift staff about what happens on nights without involving the night shift staff.
  6. Place new graduates on the night shift unless there are experienced staff to coach them.
  7. Lower your hiring standards because you are desperate to fill a night shift position.
  8. Destroy your personal life by responding to regular texts at night or coming in early every day to handle the night shift – and then staying late.
  9. Tolerate a high level of absenteeism on nights.
  10. Forget to include your night shift staff in disaster and crisis training as many of these incidents occur during the night shift.
  11. Allow night staff to opt out of self-governance initiatives.

At most 24/7 units, between 30 and 40 per cent of your staff will work the night shift. Without active collaboration with their manager, they can easily feel they work in a different hospital than the day shift. It is your job to ensure this does not happen.

Night shift staff play a unique role in units to keep patients safe while the rest of the staff sleeps. They need to feel valued and respected for the work that they do.

If you are looking to source the best nursing staff to join your night or day shift teams then you should consider reaching out to Grey’s nursing agency to help find the right employee to join your team. 

Grey’s has over 40 years of experience in the recruitment industry and specialises in sourcing the best and most qualified staff for roles within nursing countrywide. Contact us today to learn more about our nursing recruitment.

7 Tips for Creating Effective Online Job Ads

7 Tips for Creating Effective Online Job Ads

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Sorting through job applications can be a tedious and time-consuming process, and there are multiple things candidates do in their submissions that add to the stress. Duplicate submissions, false documents, and template CVs are all potential errors that make the recruitment process more challenging than it has to be.

At MASA, we have experienced all this and more in our years of staffing and online recruitment, and here is one core lesson we can share: The standard of your job applications depends heavily on the quality of your job post. If job postings are adverts for specific roles in your company, it’s vital to make them as attractive, informative, and straightforward as possible.

Fortunately, there are some best practices you can follow to create job ads that drive better results for your recruitment. Join us as we step into the online recruitment process and explore seven actionable tips for upgrading your online job advertising strategy.

The value of job ads in online recruitment

Job advertising can seem like a very complex, technical, and sometimes rather dull process that requires employers to understand multiple aspects of online recruitment. Gone are the days when newspaper listings, word of mouth, and sticking printed job ads around the city were an effective strategy to recruit good quality staff.

We also live in a highly competitive economy where companies use the latest technology, including online job advertising and marketing, as critical components of their business growth strategies. In fact, 86% of HR professionals say recruitment is becoming more like marketing, highlighting just how essential ads are in the modern job market.

The shift to online recruitment has given job seekers unprecedented access to prospective employers and the ability to network, conduct research, and apply for the most desirable roles—all from the comfort of their phones or computers.

So, how do you position yourself to attract and hire top talent in 2022 and beyond?

7 tips for effective job advertisements

1. Start improving your employer brand

Before you even get to the actual job ads, you must take steps to improve the image of our company as a place where employees want to work. Why should you do that, you may ask? Well, 75% of active job seekers are likely to apply to a job if the employer actively manages its employer brand.

From social media, company websites, and review platforms, top candidates are going beyond job listings to learn more about the organisations behind them and whether they’re the right place for them. Employer brands show potential employees how their careers in the organisation will be, so make sure you invest in it accordingly.

Your website is the home base for showcasing your organisation to candidates and letting them know everything there is to know about it. The about us page should feature your company’s mission and values, as this instils the level of purpose that candidates will gain from working with you.

You can use social media to build an even more authentic image that connects to the candidate’s interests and career goals. This is an excellent place to create conversation with a job-seeking audience and share behind-the-scenes content from your current employees’ work life.

On the other hand, review sites are mainly out of your control. Past customers and employees will leave feedback on their experiences with your company, so building positive employee-employer and company-to-client relationships is essential.

Pro-tip: Ask for reviews from your best employees and customers. They can leave these reviews on company job boards where your organisation is listed, social media, or on recruitment platforms. These reviews will go a long way towards building a stronger company and employer brand that lasts.

2. Review your past job postings

You have a new vacancy you need to fill, and the job ads you created generated no responses or, at the very least, a few unsatisfactory ones. This is a good time to review your job postings to determine why they are not yielding the desired results. You can begin by examining your online recruitment efforts to outline critical details like:

  • The total number of job advertisements posted
  • Which platforms did you post to
  • The number of applications received on each ad platform
  • The number of job ads that lead to hires

The purpose of gathering this data is to identify any holes in the process that might cost you, applicants. By detailing where you posted your job ads, how many applications you received on each platform, and how many of them led to successful hires, you can see whether or not your current hiring strategy is consistent with the data.

For example, let’s say you have posted the same job advertisement on LinkedIn and Indeed. You can now measure the average number of applications each platform yields and determine which platform you hire candidates from on average. This will give you a clearer idea of where to improve or where you should focus your future recruitment efforts.

3. Use strong and relevant keywords in your job ads

Your job posting serves various functions, including demystifying a position, providing clarity, and differentiating one opportunity from another. In a market flooded with candidates looking for work, you’ll want to be the first recruiter to attract and connect with the most qualified candidates. What does this have to do with keywords?

A large percentage of job seekers search using only keywords. Incorporating words associated with your job in the title and description will make your job posting searchable via search engines. Search engine optimisation (SEO) is a detailed and complex technique that top recruitment agencies leverage to improve the visibility of your job advertisements. 

This is only one small tip you can use to make your job ads more relevant to the job seeker and therefore appear higher in their search results.

Pro-tip: Avoid using keywords in your title that feature industry jargon or acronyms that may confuse applicants, like CoO (Co-ordinator) or HRG (HR Generalist). Instead, titles should include specific job titles such as “Sales Associate” or “Senior Project Manager.”

Partner with the pros

Ultimately, a lot more goes into creating a killer job advertising strategy. These are only a few of the many vital elements that are crucial to crafting effective job ads that are targeted to the right applicants.

If you want to learn more, you can connect with a staffing specialist to handle your company’s unique recruitment needs. MASA is a leading staffing agency with four decades of providing blue and white-collar staffing solutions to multinational corporates. We leverage the best-in-class technologies, techniques, and a comprehensive database of qualified talent to serve our clients the best in their industry.

Contact MASA today for industry-leading staffing solutions and expert consultation from trusted employment specialists.

Safeguarding Your Data

Payroll Security: 5 Tips and Tricks for Safeguarding Your Data

in General

Focusing on your payroll’s security is one of the best ways to ensure your data remains secure. We detail five tips you can use to improve your current process and ensure that your employee and financial information is safe.

What is payroll security?

Payroll security entails taking precautions to prevent sensitive company and employee information from being compromised by employees or outside actors such as hackers.

Processing payroll is more than just paying employees for their skills and expertise. It can be time-consuming and frustrating, especially with the threat of losing critical data along the way. That’s why employers must set up a secure payroll system to safeguard their company’s payroll and provide maximum security to the entire team. 

Common sources of payroll security issues include timesheet fraud, pay rate alterations, and data breaches—though the exact nature of these varies by the type of business.

If you take essential steps to safeguard your business’ data, it’s possible to create a secure payroll system using software or by partnering with an experienced payroll specialist.

Why Does a Payroll System Need Security?

Every payroll period, your company manages mountains of personally identifiable information (PII) on your employees. Your database is left vulnerable to potential hackers if you lack security systems.

A breach in payroll information can lead to more than just identity theft. In fact, a minor leak can lead to fraud, hurt your brand image and result in losing employee trust, confidence and loyalty. Smaller companies might be lulled into a false sense of security, thinking, “hackers have bigger fish to catch.” That line of thinking can come at a high cost. 

According to Forbes, payroll fraud occurs nearly twice as often in smaller businesses than in large organisations. The reason behind this is quite simple; these companies tend to have fewer anti-fraud controls in place, making them an easier target.

Unfortunately, payroll fraud is more than a quick cash grab. The Association of Certified Fraud Examiners (ACFE) reports that payroll fraud schemes are the longest-lasting form of fraud, with an average lifespan of 30 months. Without proper systems in place, you could go years without ever detecting the ongoing theft of your data or money.

The Common Types of Payroll Fraud

Hacking isn’t the only challenge businesses need to be on the lookout for. Payroll fraud can result in significant losses to a company as well. Here are some more common methods of fraud:

  • Advance Retention – This type of fraud occurs when an employee requests a pay advance and fails to pay it back. Always review advances to make sure they’re repaid.
  • Buddy Punching – When an employee asks another to punch in for him and doesn’t report to work, this is another type of payroll fraud. Biometric time clocks can help eliminate this practice.  
  • Ghost Employee – Sometimes, an unscrupulous payroll employee creates a fake employee, doesn’t immediately delete a terminated employee or alters a payment record to change direct deposit information. Always be sure to periodically audit payroll records to prevent ghosts.
  • Unauthorised Hours – Hourly employees who pad their timesheets with unworked hours are committing payroll fraud. Ensure managers review all hours and don’t just issue blanket approvals.

The Best Ways to Protect Payroll 

1. Create strong passwords & set up encryptions 

Using strong passwords for their payroll software and computers prevents unauthorised personnel from accessing payroll data. A strong password contains at least eight characters, including uppercase letters, lowercase letters, symbols, and numbers.

Also, when creating a password for the computers and payroll software, companies should avoid using their names, birthday or a family member’s name. In addition, they should avoid using the same password for multiple accounts. 

Consider setting un encryptions on your payroll and date to add an extra layer of protection.

2. Separate payroll duties 

Companies can also protect their payroll by delegating payroll duties to multiple employees. For instance, they can choose different people to manage payroll, issue payments, review time cards, authorise payroll, and report payroll. This way, they will be able to deter payroll fraud. 

3. Restrict payroll access 

Employers should put one or two employees in charge of payroll processing to access payroll information and other sensitive data. This way, they will know who to hold accountable. 

4. Outsource Your Payroll Process

If you’re a busy business owner, it can be challenging to dedicate the time and energy necessary to maintain a secure payroll system. Likewise, you may not have room in your budget to hire full-time HR or payroll specialists. Hiring a third-party payroll provider can help you save time while ensuring your company is protected by comprehensive security measures.

That said, when outsourcing your payroll, there are a few important considerations to help you find the most secure provider. Here are some tips:

  • Ask about security features incorporated in employee time tracking processes
  • Confirm that there is a secure way for employees to access their payroll history
  • Research the provider’s reputation, including its handling of security issues
  • Understand the services offered by each provider and how they will integrate with your business’ other security measures
  • Balance your budget and your business’ payroll needs against the importance of a secure and reliable payroll provider

5. Conduct Regular Payroll Department Audits

Payroll audits help business owners prevent or minimise fraud and embezzlement threats while also ensuring payroll processes comply with tax and labour laws. In general, you should conduct a payroll audit at least annually, but quarterly or monthly mini-audits can provide more comprehensive insights into the health of your payroll system. When running a payroll audit, take essential steps, like:

  • Confirming employee information, including pay rates and pay periods
  • Spot-checking 5% to 10% of your employee W-4 forms to look for possible systemic issues
  • Comparing hours in payroll records to hours reported on timecards
  • Running a ledger report that shows every transaction in your company to ensure it aligns with payroll records

Benefits of Payroll Security Measures 

1. It prevents identity theft

Having a secure payroll safeguards employee information from identity theft. If payroll data is insecure, someone can access confidential employee information such as bank account numbers or social security numbers and use them for illegal purposes. 

2. It prevents jealousy and conflict in the workplace

If payroll information is left out in the open, it may result in jealousy and conflict at the workplace regarding salaries, bonuses, and benefits.

Securing payroll is the best way to safeguard this information and prevent the lower employee from getting jealous. However, it is worth noting that employers cannot prevent employees from discussing their salaries with each other. 

3. It protects tax and benefit information

Securing payroll helps protect vital company information like benefits and tax documents. Only the business owner is supposed to have access to such information. Hackers can access and use it against the company. 

Summing Up 

Hackers and other unauthorised personnel can access a company’s payroll information anytime if they are not careful. This can lead to a massive loss of personal data that can easily taint the company’s reputation.

Fortunately, payroll services like MASA have years of industry experience and high levels of security to ensure your information will be safe and adds a layer of protection to any company’s payroll information. 

Our in-house specialists process over 12,000 payroll transactions monthly worldwide through best-in-class payroll systems and develop custom reports to give you a detailed view of your company’s payroll. We also update and submit all the correct documentation to the relevant bodies, ensuring payroll compliance and reducing risk.

You can get in contact with us today to learn more about our payroll solutions!

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