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PermanentCPT001071

Growth & Retention Executive

Cape Town - West (Blaauwberg Nature Reserve to Paarden Eiland), Western Cape

Media / Marketing / Advertising / PR / Publishing

About the Role

Location:
Cape Town. This is an office-based role, Monday to Friday, 09:00–17:00, with the possibility of hybrid work after probation.
Requirements:

  • A practical, hands-on approach and an ability to build and improve business systems.
  • Experience in e-commerce, customer support, CRM, marketing operations or automation.
  • Confidence setting up support platforms, integrations and automated workflows.
  • Familiarity with digital marketing and customer engagement campaigns.
  • Able to work independently and adapt in a small, fast-moving team.
  • Strong organisational, communication and problem-solving skills.

Key Responsibilities:

  • Set up and improve customer support systems and processes.
  • Build automated customer communication and marketing workflows.
  • Support digital marketing activity and review campaign performance.
  • Identify opportunities to improve efficiency through systems and automation.
  • Assist with e-commerce growth and operational projects.
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